Privacy Policy for Spare Chair Last Updated: May 4th 2025 This Privacy Policy describes how Spare Chair ("we," "us," or "our") collects, uses, and shares your personal information when you use our hair and beauty booking platform (the "Platform"). We are committed to protecting your privacy and ensuring the security of your personal information.

We collect different types of information from you, including:

• Information You Provide Directly:
  • Account Information: When you create an account, we collect your name, email address, phone number, and password.
  • Profile Information: You may choose to provide additional information for your profile, such as your address, preferred services, and any specific requirements.
  • Booking Information: When you make a booking, we collect details about the service you booked, the date and time, the salon or stylist, and any notes you provide.
  • Payment Information: When you make a payment through our Platform, we collect necessary payment details, which may include your credit/debit card information or other payment method details. Please note that payment processing is often handled by third-party payment processors, and their privacy policies will also apply.
  • Communications: If you contact us directly, we may keep a record of our communication.
  • Reviews and Feedback: If you leave reviews or provide feedback on salons or stylists, this information will be collected and may be publicly displayed.
• Information We Collect Automatically:
  • Usage Data: We collect information about how you use our Platform, such as the pages you visit, the searches you perform, the bookings you make, and the duration of your sessions.
  • Device Information: We collect information about the device you use to access our Platform, including your IP address, device type, operating system, browser type, and unique device identifiers.
  • Location Data: With your consent, we may collect your precise location data to help you find nearby salons or stylists. You can typically control location sharing through your device settings.
  • Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your browsing activity and preferences. This helps us improve our Platform and personalize your experience. You can manage your cookie preferences through your browser settings.
• Information We Collect Through AI for Dynamic Pricing:
  • Booking History: Our AI model analyzes historical booking data, including the time of booking, service type, salon/stylist popularity, and demand patterns.
  • Platform Usage Data: The AI also considers real-time platform usage, such as the number of active users and booking attempts at specific times.
  • Anonymized and Aggregated Data: The AI primarily works with anonymized and aggregated data to identify off-peak times. However, it may indirectly process booking details that contain personal information to identify these patterns. We ensure that this processing is done in a way that minimizes the direct identification of individual users for pricing purposes.

We use your personal information for various purposes, including:

• Providing and Maintaining Our Platform
• Processing Bookings and Payments
• Personalizing Your Experience
• Communication
• Marketing and Promotions (with your consent)
• Improving Our Platform
• Security and Fraud Prevention
• Dynamic Pricing (analyzing booking patterns to suggest off-peak times)
• Legal Compliance

We may share your personal information with the following categories of recipients:

• Salons and Stylists
• Third-Party Service Providers
• Business Transfers
• Legal Requirements
• Aggregated and Anonymized Data

You have certain rights regarding your personal information, including:

• Access
• Correction
• Erasure
• Restriction of Processing
• Data Portability
• Objection
• Withdrawal of Consent (where applicable)

To exercise any of these rights, please contact us using the contact information provided below. We may ask you to verify your identity before responding to your request.

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide you with our services, comply with our legal obligations, resolve disputes, and enforce our agreements.

Our Platform is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe that we have collected personal information from a child without parental consent, please contact us immediately, and we will take steps to remove the information.

Our Platform may contain links to other websites or services that are not operated by us. We are not responsible for the privacy practices of these third-party websites or services. We encourage you to review the privacy policies of those websites or services before providing any personal information.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our Platform or by other means, such as email. Your continued use of the Platform after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
support@sparechair.io